We are looking for a proactive and dependable IT support professional to assist in day-to-day IT operations, troubleshooting, and infrastructure maintenance across the organisation.
Responsibilities
- Install and configure Windows and Linux operating systems
- Install software applications, drivers, and peripheral devices (printers, scanners, etc.)
- Provide on-site and remote technical support to end-users
- Assist users via remote tools such as TeamViewer and AnyDesk
- Troubleshoot hardware, software, and basic network issues
- Coordinate with vendors for issue resolution and maintenance support
- Maintain laptops, desktops, workstations, and servers
- Support VC (Video Conference) systems in meeting rooms
- Manage and maintain Canon MFP printers
- Handle access control systems (ID cards / secure access systems)
- Track allocation of IT assets (laptops, desktops, monitors, peripherals, etc.)
- Maintain inventory records and lifecycle management
- Monitor AMC/warranty status and coordinate renewals
- Monitor LAN, WAN, and WLAN networks
- Ensure uptime of internal applications and externally hosted services
- Monitor UPS systems across office floors, server room, and labs
- Assist users in backing up data to cloud/storage systems
- Perform mailbox backups (manual or automated)
- Support database backups using tools/scripts
- Support MS Teams and Zoom meetings
- Assist in setting up and managing conference calls and internal meetings
Qualifications
BE/BTech in Computer Science or relevant fields
Skill Set
- Good understanding of hardware and software installation types, including servers.
- Experience in servicing and supporting peripherals associated with laptops, desktops, servers, and devices such as printers, audio, and video equipment.
- Strong knowledge and hands-on experience in troubleshooting and installing various operating systems and applications.
Duration
11 Months
