CSTEP has observed a lack of awareness amongst employees about AT&C losses, a lack of accountability, inadequate manpower and resources, poor operation and maintenance of the infrastructure, etc.
Given the significance of low-aggregate technical and commercial (AT&C) loss in improved operational efficiency of a distribution company (DISCOM), this paper aims at identifying the ground-level challenges in calculation of AT&C loss. In this context, CSTEP has conducted stakeholder discussions at the field level of DISCOMs, followed by detailed feeder surveys. Through these surveys, CSTEP has observed a lack of awareness amongst employees about AT&C losses, a lack of accountability, inadequate manpower and resources, poor operation and maintenance of the infrastructure, etc.